The following rules and guidelines are intended to help produce an event or virtual challenge, to ensure the safety of all participants and to meet the requirements of local government permits. GSi Events retains the right to refuse entry to anyone declaring false information on their application, not making the required payment, or otherwise failing to meet the entry requirements. In any and all circumstances GSi Events retains the right to refuse entry to any person.
Any participant who refuses to obey the directions of the event official, city official or course marshal, or who conducts himself/herself in an unsportsmanlike manner, or who is offensive by action or language to officials, volunteers, participants or spectators may be disqualified from the event and banned from future participation in any GSI event at the discretion of race officials.
Any participant who has been found by a course marshal, event official or surveillance equipment to have gained an unfair advantage by intentionally shortening the route of the race (“cutting the course”) shall be immediately disqualified from the event and banned from future participation in any GSI event at the discretion of race officials.
Any person who participates in the event without a current official event bib number or timing device or a bib or chip not officially assigned to him/her is subject to removal and disqualification from future events.
No persons are authorized to be on the course unless they are registered participants. Therefore, no person shall be allowed to accompany a participant if he/she is not registered in the event, nor shall any participant be allowed, without the permission of the event management, to receive assistance or refreshment from anyone during the progress of the event. Any person not properly displaying an authorized and issued bib number shall be directed to leave the course.
A hands-on medical examination during the progress of an event by officially designated medical personnel shall not be considered assistance and will not result in disqualification if the participant is deemed medically fit. If a participant becomes ill during or after the Event and/or receive medical attention or treatment either from event medical staff or any doctor or hospital, they must authorise such persons to provide details (including details of medical treatment) to the Medical Director of the event or others authorised by him.
Customers of GSi Events have the right to cancel any entry made over the internet as long as it is done within 14 days of the original entry date. Otherwise, all entry fees are non-refundable and GSI Events Ltd retains the right to refuse entry to anyone declaring false information on their entry form, not making the required payment, or otherwise failing to meet the stated entry requirements. In the event of a refund being made, this will be made with the original purchaser, not with the event participant.
Planning of any event begins a minimum of 12-18 months prior to event day. During this time, costs are incurred from the beginning of this process and covers everything from website hosting, marketing, event planning and risk assessing, right through to ordering of finisher’s items, and finally on the day for road closures, and infrastructure. As such, all entry fees are non-refundable after the initial 14-day cancellation period as stated above.
In the event of postponement (for example, in extreme weather conditions or due to government or local authority imposed restrictions), GSi Events Ltd retains the right to enact any of the following;
Participants would have their entry automatically transferred to either the virtual event, or to the rescheduled event date.
If a participant cannot attend the event on the rescheduled date, they will receive a voucher for no more than 50% of the value of their original entry, and any unfulfilled products which will be able to be used across a variety of available events. The voucher will be valid for a minimum of 9 months but often longer.
In the interests of safety, the Event Director and the Emergency Services reserve the right to stop an event at any time, if deemed necessary. These would be in exceptional circumstances beyond our control and no refunds would be given.
All merchandise items will be delivered by Royal Mail 2nd class post within 21 days of the order being placed.
If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused and have all original tags. We are unable to accept back any goods that have been worn or laundered, unless they are faulty. Postage charged at the time of sale is non-refundable. Any return postage is covered by the customer. Please send returned goods to: GSI EVENTS, HILLHOUSE, MAIN STREET, KIRKNEWTON, EH27 8DR. Please include a short note stating why you are returning the item. If you would like a different size please include your return address.
Any individual requesting a waiver of any of these rules from the event shall submit a written request no less than 30 days prior to the event date specifying the nature of and reasons for the request.