Entries are open now!
Entries will close as soon as the event reaches capacity.
If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.
What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.
If you have two children, you will need to use your email address BUT use different passwords when you create each individual account.
If you are having trouble logging into one account it maybe that you need to reset the passwords for each individual accounts.
Any age of entrant is allowed so long as the individual is healthy enough to do so. Children under the age of 16 must be supervised at the event by a parent or guardian but the parent or guardian does not have to take part in the run itself. Therefore, children are allowed to run in the event unaccompanied provided the individual supervising them is happy for them to do so.
The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your My Details account, press the ’My Orders’ tab at the top of the page, and print this page showing the payment for your entry.
Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
If your surname has changed, please contact us using the form below and we can update this for you. This will be actioned within 14 days once the message has been received.
Your email address and password can be updated from within your My Details account, under the 'My Info' section.
Your contact number can be updated from within your My Details account, under the 'My Info' Section.
You can update your address details from your My Details account up until 1 month prior to the event date, using the 'My Info' section. After this date you will need to collect your event number from the Event Number Station.
You can update your predicted finish time up until 1 month prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point your start pen will be assigned and we will not be able to change your start pen position.
NO. We don’t allow runners to transfer their numbers due to health & safety reasons.
No. We do not allow runners to transfer between races for the health and safety of all our participants. Supplies are allocated per race, if we allow runners to move between races then one race would have over supply in one race and the under supply in another race. When organising a large scale running event race supplies (t-shirts, medals etc etc) are specific to the race and are organised and ordered months in advance. Please click here for more information on transfers and withdrawals.
No, in normal circumstances entries cannot be deferred towards future events unless the event has been postponed. If this is the case, options will be available to you within your My Details account.
If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.
Overseas orders are sent via Royal Mail standard international post with no tracking information
If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.
A carer, guide or any other runner in a support role is eligible for a free entry. However, they MUST set up their own 'MyDetails' account and create an entry into the relevant event. Once at the payment stage, email us using the Contact Us form at the bottom of this page, explaining your support role and we can manually approve your entry free of charge. This MUST happen prior to the entry cut off date or you will not be able to take part.
Unfortunately your entry cannot be transferred or deferred towards future events. Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'.
Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'.
Please contact us using the entry form below explaining the issue you have experienced. If there is a problem that needs actioning we will do this so make sure you check back in to your My Detail's account within the next 14 days to check. You will not receive an email back from us.
You can update your expected completion time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point, your start pen will be assigned and we will not be able to change your start pen position.
No, each runner must enter themselves and sign up to our disclaimer, privacy policy, terms and conditions.
Your 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.
You will need to log into their 'My Details' Account. Their 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.
Unless you have an approved entry into the Event which would come as a confirmation email you are not entered. We suggest you double check with your Bank to make sure the money has actually been taken out of your account and come back to us if this is in fact the case (use the contact us form).
We do not offer a waiting list, even if people pull out of the Event nearer the time we do not reallocate their running numbers.
No this is included as part of your Entry, however if you wish to order a medal insert, you can do so via the Event Website or during the entry process.
Please log into your My Details account via the Event Website, you will see within your account if you have an 'approved' entry, if so then you are entered and will be sent your running number nearer the Event.
Make sure you have not created two 'My Details' Accounts, often a runner will log into a different My Details account showing no entry however has another 'My Details' Account that does have an approved entry. Make sure you are using the correct email address to log in.
No. We do not allow runners to transfer between races for the health and safety of all our participants. Supplies are allocated per race, if we allow runners to move between races then one race would have over supply in one race and the under supply in another race. When organising a large scale running event race supplies (t-shirts, medals etc etc) are specific to the race and are organised and ordered months in advance. Please click here for more information on transfers and withdrawals.
It may be the case that you have duplicate accounts on the system, and that one of the accounts has an incomplete entry. It may also be the case that you have used the same email address to register another runer who has an incomplete entry. As long as you log in to your account and can see that your entry is approved, then you know that you have an approved entry for the event.
The most likely reason is that you have multiple accounts setup with us with different passwords and you are logging into one of your accounts without an entry. Please contact us via the form below to recify this issue.
To withdraw your entry, please login to your My Details account and select 'withdraw' from the options listed underneath your entry.
It's a bespoke medal insert engraved with your name and official finish-time, which you fix to the recess on the back of your medal to create an everlasting memory of your achievement. You will receive your medal insert 4-6 weeks post-event.
No, you must enter the event through the online entry process beforehand providing entries for the event are still open.
As Supernova is a running/walking/jogging event, no, this is not possible to ensure the safety of all participants.
Our group entry system allows up to 10 people per 1 group entry. If you have more than 10 people in your group, you would be required to process further group entries to cover the remaining people in your group.
Unfortunately this is not possible.
To update your running club at any time, all you need to do is alter your information in the ’My Info’ section of your ’My Details’ account.
There are usually 2 codes - one for entries and one for merchandise. Make sure you're using the correct code for the correct discount to be applied.
Try typing the code in individually rather than copying and pasting, taking great care with regard to CAPS and spaces before and after. If it still doesn't work, please contact us using the form below.
Once you have contacted the team using our website contact form, this will be actioned within 21 days and the refund made to your Bank Account. Please therefore check your Bank account in the next week, should you not receive the refund within 21 days then please contact us again.
Please contact us via the website using the contact form,once received this will be actioned within 14 days and the duplicate account deleted.
If you are trying to enter from Spain, we are currently experiencing payment issues.
We have spoken to our payment provider and can confirm that if any money appearts to have been taken from your account it will be returned within the next few days.
In the meantime, could you please transfer the money for the entries direct into our bank account plus £5 to cover the international transaction charge. The details are:
GSi Events Ltd
IBAN GB04ABBY09022210019940
SWIFT/BIC: ABBYGB2LXXX
Sort Code: 09-02-22
A/C Number 10019940
Santander
Once you have done this please send an email confirming you have made the payment. We will then approve you entry within a couple of days in receipt of your email so check your My Details Account we will not respond directly.
There is no discount available for this. For group entries you can either enter your group via our website or visit justrunning.com which allows your organisation to pay for and administer entries to your team.
Yes, but the password must be unique to their account. Each runner must enter themselves and sign up to our disclaimer, privacy policy, terms and conditions.
This is dependent on demand for each Race, please keep an eye on our Website/Social Media for updates.
No you do not need to have a dog to take part in the events.
Please can you make sure you check your spam or junk folder to see if the password reset email has been sent in there.
No we do not offer any discounts.
Please click the 'Reset Password' link above the password box on the My Details login page. You will need to enter your email address and date of birth to reset your password.
No sorry, once entries are sold out for an event is it not possible to enter. Entries cannot be transferred.
Please double check the entry method you are using e.g Supernova 5K standard entries are for 16-64 year olds and concession entries is for +65 year olds
There is no affiliated/club fee for the Supernova Run. The reduced rate fee is for children and concessions.
We are fully PCI (payment card industry) compliant and all payments are collected on our behalf using a 'hosted payment gateway' provided by Paypoint (who are also fully PCI compliant). If you'd like more information on our systems, please visit https://advancedpayments.pay360.co.uk
You do not need to present a medical certificate to take part.
However, If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.
You can assume that this has been lost in the post and we will issue you with a refund.
No, once entries are processed the name detailed on each entry is printed on the number. These details cannot be updated once your number is received.
No. We do not allow runners to transfer between races for the health and safety of all our participants. Supplies are allocated per race, if we allow runners to move between races then one race would have over supply in one race and the under supply in another race. When organising a large scale running event race supplies (t-shirts, medals etc etc) are specific to the race and are organised and ordered months in advance. Please click here for more information on transfers and withdrawals.
You can update your address details from your My Details account up until 3 months prior to the event date, using the 'My Info' section. After this date you will need to collect a replacement event number from the Event Number Station on the day of your event if you believe it has been sent to an old address.
No this is an on line company so please try and alternative payment card.
Your entry does not appear in the order section which is majoritively for shop/merchandise purchases, it appears in entries.
No there is no reserve list.
To unsubscribe from a mailing list, please follow the 'unsubscribe from this list' link at the bottom of the email.
It's not possible to go back and edit an entry once it is approved. You would need to create a My Details account for the child and process a separate Under 5 entry.
Yes this is possible. Unless you withdraw prior to the event you will receive an event number for each event you are entered into. By choosing to enter two events, you accept that entry fees for the event you do not take part in are non-refundable.
Please contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.
Unfortunately your entry cannot be transferred or deferred towards future events. Please log into your account and let us know you are no longer taking part by clicking on 'withdraw entry'
Of course! Please click here to see our Privacy Policy.
You can find out all the information you need via our Privacy Policy page.
Please have a read of our Privacy Policy which should detail all the information you require. You can unsubscribe from our newsletters at any time by clicking here, or clicking in the 'unsubscribe' link at the bottom of the email.
All you need to do is click here and follow the instructions. We look forward to welcoming you!
We need this to define your entry method, there are different age limits to each event.
This would have to be done via the transfer process during the transfer period, if applicable. If there is no transfer process available or you're out with the transfer period, then this is not possible.
Your Event Information Pack will be available from within your My Details account (in the tab 'My Events') at least 10 days prior to the event.
The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
It means your event number is currently being processed and allocated. This information will appear in your Event Information Pack in due course.
You can order a medal insert from our website within our shop, or during your entry process. Medal inserts can no longer be purchased after event day.
This can be updated by logging into your My Details account, clicking on 'Alter Entry' > 'My Info' > Update My Information.
Please go back to the start of the entry process and hit the 'untick' box
Unfortunately once your entry is complete, you cannot add another person to your group. They would have to create a new entry and complete themselves.
Please keep checking the event website, events close when they reach capacity so we can not give you a definite closing date for entries.
No, the fundraing page and the amount of money raised will not be affected.
Currently there is no way of doing this, we need a pariticpant to sign up to our terms and conditions on entry due to health and safety reasons.
If you did not purchase a medal insert for your group members during the entry process, you can still purchase a medal insert for them up until event day however you MUST ensure that you are logged in as the group entrant when making the purchase, and not logged in as yourself. Otherwise the system will not know who to assign the additional medal insert(s) to. You can do this by visiting the online shop whilst logged in as your group member. You cannot purchase medal inserts for your group members when you are logged in to your own account.
No once events reach capacity we are unable to allow any more entrants.
A gift voucher can be used against any of the following events.
A gift voucher can be used for any events which are open for entries as long as the voucher is redeemed against an entry prior to it reaching its expiry date. Vouchers can only be used against entries, and can not be used against merchandise.
Please ensure you type your gift voucher code into the voucher code box rather than copy and paste. Also make sure to enter it in the voucher code box named 'click here if you have a voucher code' on the order details page prior to confirming your entry.
If you have a voucher in your MyDetails account, this will be due to one of the following reasons;
You have been an entrant in a postponed 2020 event and you have requested this as your preferred option
You have been an entrant in a postponed 2020 event and you didn’t tell us that you wanted to be deferred to the new date, ask for it to be donated, or ask to join a waiting list within the allocated time.
You were on a waiting list, but we have not been able to find a replacement entrant to take your entry.
The voucher will detail which events it can be used for, and when it will expire.
To view our cancellation & postponement policy, please refer to the Terms & Conditions on the event website.
Login to your My Details account to access your gift voucher code and value.
To redeem your voucher code, proceed with a valid entry until the final stage of the entry process where your items are listed in your order summary.
There will be a box with text stating 'click here if you have a voucher code'. Insert your voucher code here and click the 'recalculate' button.
It is likely you are not subscribed to our email list. To update your preferences and ensure you receive our emails communications, login to your My Details account and visit the 'My Info' tab.
You will be able to collect a replacement Event Number from the Event Number Station on the day of the event. The Event Number Station is located at the Start Area near the Start Line. Please check your Event Information Pack in your My Details account for opening times and location.
Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.
You will be able to collect your number from the Event Number Station at the event.
Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.
Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your My Details account.
The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
There are details of public transport and event transport options available in the Transport section of your Event Information Pack and also in the Transport section of the website. Please visit the event page relating to your entry. Unfortunately due to the volume of runners involved, we cannot assist individuals with personal travel plans to the event.
Unfortunately you can’t guarantee it and we can’t move you into the same start pen however if you select a specific time as your predicted finish time, there is a higher chance of being in the same pen than if you select a more commonly selected finish time, such as 30 minutes, or 1 hour.
All predicted times will be locked before the event date and therefore any updates must be completed in advance of this date.
No. These numbers are not meant to match up so do not worry!
Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.
There are no water stations on the course, but you'll be given a bottle of water once you cross the Finish Line!
Yes.
UKA rules state ’The wearing of headphones, or similar devices, (other than those medically prescribed), is not permitted in races on any single carriageway road that is not wholly closed to traffic. This restriction does not apply to races held on dual carriageways provided that there are clear, structured separations between the separate carriageways. Competition Providers of races held entirely on roads closed to traffic may apply this condition where appropriate to local circumstances.
Yes of course! As long as your outfit doesn't include any thing which could impede other participants.
If you plan to take part in a group fancy dress outfit joining runners together please contact us using the form below to check that your costume meets health and safety regulations.
There will be a baggage service where you can store your luggage free of charge while you take part. Please check your Event Information Pack (which will be available to download from your My Details account 10 days prior to the event) for details on where the baggage service is located and what time it is open from and until.
TOP TIPS FOR BAGGAGE
- Your baggage tag will be sent to you in your pack with your event number. It is very important that you remove it from the envelope and attach it to the bag you will be using BEFORE you leave your home or hotel. You won't be able to leave baggage on the baggage truck without a tag on it.
- Pack dry warm clothes and any recovery food items you want to have after your run.
- There will be lots of runners leaving baggage so please leave plenty of time to drop your baggage with the team.
- We can accept rucksacks, sports bags or a bag of a similar size. We cannot accept suitcases or very large bags.
No. There are no shower facilities provided as part of the event.
We recommend using Strava Beacon software, the market leader in live tracking, to share your live location with your friends and family.
Strava Beacon allows runners to share their real-time location with anyone they want. When Beacon is activated, users can go into the Strava app and select three contacts they want to send a notification text to with their location. The contacts can be anyone in their smartphone, so you’re not limited to just Strava user friends. Once selected, a text message will form with a link to a real-time map of your location. The link leads to a page on Strava’s website where the people you sent the link to can see where you are as you move throughout your run.
The link will always open in a browser, so your recipients don’t need to have the Strava app—or even be a Strava user—to see your location. The link also isn’t limited to the three contacts you choose within the Strava Beacon feature. You can copy and paste the link anywhere you want.
To find out more, click here.
"If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.
If you are not planning to run please log into your My Details Account and withdraw from the race.
If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible."
Yes, your friend can pick up your running number for you. In order to do so they require a copy of your confirmation email and your ID or just a copy of your ID.
This information can be found in your Event Information Pack, but generally, it will be worn pinned to the front of your clothing.
Unfortunately due to the volume of runners involved, we cannot assist individuals with personal travel plans to the event. All transport options we offer will be shown in the Transport page of the website and of your Event Information Pack.
All entrants who have registered with a UK address will have their Event Number posted out to them in the week leading up to the event, all numbers should be received no later than the Friday in the week leading up to the event.
All entrants registered with an address outside the UK, those who have not received an Event Number in the post and those who require a replacement number for any other reason will need to visit the Event Number Station on the morning of the event.
The Event Number Station will be prominently positioned in the Start Area and will be open from 90 minutes before the start of the event.
No. We do not have any child care facilities at the event.
The distance markers are in kilometers.
Yes, of course! Please visit our Event Team specific website here: www.eventteam.gsi-events.com and let us know when you are available and how many of you there are.
Yes. But we do encourage runners to drop their bags at the bagggage truck, or hand them out to friends or family as much as possible.
If for medical reasons, you need to keep your backpack on the course, you may be asked to have your bag searched by security. Please take this time into account and arrive early enough.
Yes! We have several advertising opportunities available, please see the document by clicking on the link here. Please contact us using the form below and selecting 'Marketing/Sales' from the dropdown if you wish to purchase some of the listed advertising opportunities.
The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in.
Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event.
Yes, runners wear their own running kit during the race. And they will receive finishers t-shirts, if they complete the race.
Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.
We stongly suggest that all runners wear appropriate footwear to complete our events. We do have a handful of emails about running barefoot and cannot accept any responsibility for injuries caused from running barefoot.
Unfortunately no it is not possible to choose a specific event bib number.
NO. Any person who participates in the event without a current official event bib number officially assigned to him/her is subject to removal and disqualification from future events.
Please use the contact form available at the bottom of the 'Contact' page on the website and select from the relevant dropdown list.
YES! Please check out www.officialhotels.com for all your accommodation requirements, including hotels close to both the start and finish lines.
No, we don't allocate parking for the events.
Runners are allocated based on their predicted times.
There are up to a maximum of 12 start pens at each event. Sizes are determined either by the start team or in some circumstances, by the geography of the start area, e.g. street junctions, pedestrian crossings, etc. You will have primarily have been placed in a start pen based on your predicted time. To assist in posting out all numbers in time for the event, there is often more than one export of entries. This can result in a slight variant in positioning of runners once the second export takes place. But generally, runners are placed in the pens based on their given predicted time.
Therefore it is important that you go to your allocated pen.
Runners sometimes move back a pen if they want to run with a friend. If you do this, it is important that you still place your bag on the Baggage Truck that corresponds with your own number.
The colour Sequence at our events are as follows:
Depending on the size of the event, we will not always use all of start pens above. Where there is more than one start line e.g. EMF Saturday / Kilomathon / SHM, we will use a different colour range at each start area.
You can pick up a spare from the Event Number Station at the event. Please bring evidence of your old running number with you.
No, this is not a problem. These two numbers are not supposed to match.
Please bring along your Confirmation of Entry Email along with Personal Photo ID & you can pick up a replacement number at the Event Number Station on Event Weekend.
Bring your confirmation email of your Event Entry plus Photo ID and pick up a new Event Number/Chip at the Event Number Station.
Please visit the Event Number Station who will be able to provide another event race number and / or baggage tag.
Please visit the Event Number Station to collect a replacement.
If you have any queries regarding your official photos, please contact Marathon Photos directly - https://www.marathon-photos.com/scripts/home
No, the event is all about the taking part. Everyone is a winner no matter how fast or how slow you go!
Event Numbers are dispatched separately and can arrive any time up until the day before your event. If event numbers don't arrive you will be able to collect a replacement Event Number from the Event Number Station on the day of the event. The Event Number Station is located at the Start Area near the Start Line. Please check your Event Information Pack in your My Details account for opening times and location.
Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.
No. Anyone coming along to watch you at the race can do so without a ticket.
Please keep an eye on the shop, if items are out of stock as soon as stock is replenished, this will be updated on line and you will be able to order once again.
The event will start at the time indicated in your Event Information Pack and on the website. After all the start pens have crossed the start line and the sweep vehicle has taken it's position at the back of the participants, the start line will be closed down and the timing mats switched off. This is done to keep participants safe as often roads are reopened directly after participants pass through the area.
If you arrive late and take the decision to start and catch up with the rest of the participants, you do so at your own risk and must use pavements to do so as we cannot guarantee that the route will be safe until you are ahead of the sweep vehicle and join the mass of participants once again.
Please note that if you start after the start has been closed down, you will not receive a "chip time" however if you cross the finish line before it is closed down then you will be awarded a "gun time". Unfortunately it is not possible to award a chip time to those who decide to start late.
Sorry no, head torches are part of the event experience and distributed at the start line. We are unable to provide these to entrants who do not take part in the event at a later time.
No, this is not possible.
Yes you can. This will be available for you to access from within your Event Information Pack. This will be available to download from within your My Details account around 6 weeks prior to the event.
If you would like to be part of the Event Team who deliver the event, please go to www.eventteam.gsi-events.com to register your interest and one of our team will get in touch with you to see which role would suit you.
We are delighted to be making some real headway in this area by removing plastics from our finisher's packs which are either reusables or recyclable. The packaging on all finisher t-shirt products are compostable and can be added to your food waste recycling.
Although all the bottles that are used at our events are separated and recycled, we know that eliminating the need for any plastic needs to be our Plan A. Correct levels of hydration for participants is something which is seriously considered for the safe running of the event and the health of the participants. Other factors such as the logistics of packaging and moving water for thousands of participants where there can be no risk of contamination is of equal importance hence why we need to carefully consider the options for both on course and in our finish areas.
As such, we have been working with a company who specialises in bespoke, compostable solutions to investigate and test a number of compostable alternatives to plastic that will achieve our dual objective of ensuring clean and adequate volumes of water to our participants in a 100% environmentally way. We believe that we will have this solution in place for summer 2019, however we stress that with something as important as participant’s hydration during the events, it is vital that we have a safe and appropriate solution and will only make changes when we can guarantee this.
We want to offer our assurances that this is at the top of our agenda for development and we very much look forward to being able to offer these options to our participants in the very near future.
You can find full information on Start and Finish locations on the event page on the website.
Yes. However, we do encourage runners to drop their bags at the baggage truck, or hand them out to friends or family as much as possible.
If for medical reasons, you need to keep your backpack on the course, you may be asked to have your bag searched by security. Please take this time into account and arrive early enough.
No, this event isn't broadcast on the television.
No, we do not keep medals or t-shirts from previous years.
The runner's first name only appears on the event number.
If you are at all concerned that your chip has been damaged in the post, you can visit the Event number station on Event weekend and pick up a new number.
Please present your confirmation email, either printed off or on a mobile device, as well as some form of ID.
No once the event is closed it is not possible to order a medal insert.
Yes this issue will need to be rectified for results purposes. Please contact us via the form below explaining the issue and we will update your account. You will need to pick up a replacement number from the Event Number Station on the day of the event. Download your Event Information Pack from your My Details account for more information on Event Number Station locations.
The event will continue unless we expect weather conditions that mean it would be unsafe for the participants to do so. In the event of a cancellation, we will communicate directly with all participants via email or by text message.
Please plan for the forecast weather appropriately by making sure that you have a change of clothes packed and your bag lined with a waterproof liner to protect them so that you have something to change into after finishing when wind and rain is expected. Similarly, if warm weather is forecast, suncream should be worn and a running cap considered to keep the sun off.
Please keep an eye on the social media communications on the run up to the event for further guidance.
Please read the 'Challenge Preparation' section of your Event Information Pack (which can be found in your My Details account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.
The event is still scheduled to take place as planned. We are working closely with local authorities and emergency service partners on the advance planning of the event and will continue to follow advice and guidance given by the UK Government for the safe delivery of events.
As you know, it is outside of our control to say when events will be permitted to go ahead, we are continuing to monitor the developments relating to Covid-19 and its impact on events, and will keep participants updated with any developments, including the changing restrictions and measures that may need to be observed on event day. Full details of all measures and restrictions implemented at the event will be fully communicated to participants via your personalised Event Information Pack at least 3 weeks prior to the event.
We encourage all participants to continue following the advice given by your Local Government to prevent the spread of Covid-19 and to prioritise your health. It is important that should you feel unwell, to stop training, and allow full recovery.
You can complete your Virtual Challenge at any time, the only restriction being that it must be completed by or on the 31st December 2021.
Please read the 'Challenge Preparation’' section of your Participant Information Pack (which can be found in your My Details account after entering). This will give you more information about your challenge pack.
Your Participant Information Pack will be available from within your My Details account in the ‘My Events’ tab.
The Participant Information Pack is designed to help you with your Virtual Challenge, providing you with information such as training plans, route planning, along with safety guidance for completing your Virtual Challenge.
If you don’t have a printer at home, why not create your own participant number! This is a great opportunity to get creative and make a bright, colourful participant number with your name and unique community number on it. You can then pin it to your top and wear whilst you complete your Virtual Challenge.
Yes! You can complete your Challenge over multiple days. For example, you could complete a 10K Challenge over 2 days completing 5K each day.
Once you have signed up for the challenge, your Virtual Challenge Pack will be posted out to you. Please note that your Virtual Challenge Pack may take up to 10 working days to arrive, overseas packs will take longer.
Your pack will be sent to the address in your ‘My Details’ account so make sure it is up to date.
Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.
Yes, you are welcome to complete the Virtual Challenge at your own pace.
It's completely up to you if you want to wear your Participant Number. You can print it off and wear it for your activity, you can keep it as a memento or you can choose not to use it at all.
We suggest that you attached your printed number to the top that you will wear to complete your activity. The easiest way to do this will be to use 4 safety pins in each corner and pin your number to your top.
Top Tip - It's a lot easier to attach your number to your top before you put it on!
Yes! You can run anywhere, around your neighbourhood, your local park, on a treadmill. We encourage you to plan your route in advance and ensure you are familiar with this before you set off.
Please read the 'Challenge Preparation' section of your Participant Information Pack (which can be found in your My Details account after entering), which will give you more information and guidance about planning your route and keeping safe during your challenge.
Yes! This is your challenge so if you'd prefer to complete your challenge distance using a treadmill, that's absolutely fine.
Entrants will automatically transfer to the alternative date for the event on Friday 12th - Sunday 14th November 2021.
If you are unable to make the new date in November, you will have the opportunity to select an alternative date of the 18th - 20th March 2022, or choose to switch your entry to a Supernova Virtual Challenge entry. You will be able to do this by logging into your MyDetails account by Wednesday 1st September 2021.
You will be able to upload the distance completed for your challenge as well as the time it took upon completion.
There is an ability to input your distance when you log your completion and time from within your My Details account.
As an organisation, we are very environmentally focused and therefore will endeavour to reuse or adapt resources to avoid wastage. In the event this cannot be achieved, all of our waste goes to our partner Hamilton Waste and Recycling to ensure that none of the waste generated ends up in landfill.
Having recently invested over £10 million in new processing technology, the company is now able to recover and recycle an even wider range of materials including general waste, mixed recycling, food, glass and plastic. It also operates Scotland's only mattress recycling facility and accredited plasterboard recycling service. All customers are assured of full compliance with the Scottish "Zero Waste Regulations". Customers in the centre of Edinburgh also benefit from collections made at specific times and locations in line with the city's "Right Time, Right Place" policy.
Hamilton is committed to ensuring that Scotland maintains its position at the forefront of developing the circular economy and helping its customers to realise the environmental and commercial value of the material that they throw away.
If you test positive for covid prior to the event, or if you are not physically fit to run in the event due to still recovering from covid, please DO NOT come to the event.
We know you will be disappointed not to be able to run, but it really is essential that for your health, and for the health of others at the event, that you do not come to the event.
In this scenario, we are offering people in this position a deferment to the 2022 event. There will be no additional cost to you, we are simply trying to give people the opportunity to achieve their goal, and keep everyone safe.
Please contact us and let us know this is the case for you, we will require proof of your positive PCR result, and then we will arrange a deferment for you.
We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link.
Full results can be found by logging into your MyDetails account on the website. If you have a query with your result, please email us using the contact form below.
You will not have received a time if your chip was not worn on your event number as outlined in your Event Information Pack. If you lost, dropped or wore your chip incorrectly we will not be able to give you a time.
Sorry no, medals and finishers goodybags are a mark of achievement of finishing the event so it would not be fair to those that completed the full distance.
Please get in touch with us via the online contact form letting us know which item(s) you didn't receive and we will arrange to have them sent out to you as soon as possible.
"Please use the contact form below to let us know, select the 'event information’ option. In your message please provide:
- A detailed description of the bag and its contents
- Your event number
- Contact phone number"
Please use the contact form below to let us know, select the 'event information’ option. In your message please provide:
- A detailed description of the item
- Where you think you lost the item
- Your event number
- Contact phone number
If the item is valuable we would recommend you file a police report. It is your responsibility to do this.
The Supernova events are designed as an experience and are not classed as a 'measured race distance'. We will make the distance match as close to 5K as possible however the priority is for participant safety in dark conditions and to allow us to include as much as the venue's lit features as possible. As such, although we will try and get as close to the 5K distance, you may find that the total distance run, walked or jogged may sometimes be more or less than a 5K.
Each medal insert is individually engraved with your name and time. It usually takes 4-8 weeks post-event to receive your medal insert in the post. Medal Inserts dispatched to Overseas participants can take significantly longer.
You will still receive your medal on the day of the event!
As long as they finish, all participants will get a finishers medal and other finishers items.
Your information is sent to our engraver approx 1 week after the event. Your medal insert will be posted to the address that is showing in your 'My Details' account at this time.
For some events there will be a high volume of lost property which have been handed in or found. If we have found some property which is identifable to you we will contact you to arrange this being returned to you. If your item doesn't have your personal details on it, you can use the contact form on the website to give us a description of what you have lost and we will search through our lost property to check if it has been found and arrange the return to you.
Whilst Supernova is a timed event, the nature of the event is for friends and family to spend an evening together doing something different and having lots of fun doing so therefore it is not treated as an athletics event. By chip timing everyone, we can make sure that no-one gets lost in the dark! As the event is not an athletics event it is not recognised by Scottish and UK Athletics therefore the results will not show on the Power of 10 or Run Britain websites. Everyone is a winner no matter how fast or slow you go!
No, you have to participate in the event in order to receive these.
Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.
Congratulations!
You firstly need to log into your MyDetails account to tell us you have completed your challenge. Once you have uploaded these details to your account, your name will be added to the Supernova Virtual Challenge ‘Glow-ry List’ on our website, and your Supernova Virtual Challenge certificate will be available from your account.
If you have previously run in the event, your result will be displayed by logging into you My Details account and looking at your past events.
a. Instant Charity Entry (ICE)
Secure an ICE with Cancer Research UK. When you sign up for ICE, you agree to various terms and conditions (including minimum sponsorship) and your Charity Entry in your chosen race is then instantly ’approved’.
b. Apply for a Charity Entry
Apply for a Charity Entry with one of our Affiliate Charities and the charity then has 21 days, or until Charity Entries close (whichever comes first), to either approve or decline your application before it expires. You will be informed via email of the outcome of your application. If you change your mind while awaiting approval, please log into your MyDetails account and select the option to cancel your application.
Please direct a representative from your chosen charity to our “Become an Affiliate Charity” page. Please note that there are costs associated with becoming an Affiliate Charity, and your chosen charity may not wish to proceed. In this case, you will need to wait until entries open for next year’s event when you will be able to purchase your Own Entry.
This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.
Although lots of participants take part and raise money for hundreds of different charities, you can choose to take part yourself without being linked to a charity.
If you applied for a charity entry and you have received notification that your application has been declined, there are 2 main reasons this may have happened.
1. The charity you wish to run for must review and approve your application within a set timeframe or your application will expire. Please contact your chosen charity directly to discuss this with them if you think this may have happened.
2. Your chosen charity may have chosen to decline your application on this occasion. This may be for a number of reasons and factors. Contact your chosen charity directly to discuss this with them or consider applying for a charity entry with another charity.
You need to inform your Charity directly and get them to withdraw your entry. As long as standard/late entries remain open, you can then purchase an entry directly and still raise funds for the Charity directly. You can still link your entry to your chosen Charity during the entry process.
You can do this either way but if you do it via our Website, your page will then be linked to both our Event and your 'My Details' Account.
No - you need to make sure you enter the Event via our Website and you will only be entered if you receive a 'confirmation' email to tell you, you are an 'approved' entry. If in doubt, please contact your Charity directly to get clarification.
Not every Charity offers this, contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.
If the Charity you are raising funds for is not an Affiliate Charity of the Event, that is all absolutely fine. However, you will not be able to link your chosen Charity to your 'My Details' Account and you will need to set up your Just Giving page from within the JG Site directly.
Your chosen charity should contact you directly in due course to organise this but if you are concerned please contact your charity to discuss. You can find contact details for your charity via their "Affiliate Charity" page on this website.
If you enter via a Charity Entry this means the Charity have approved you to run for them, meaning you do not have to pay for your entry but you need to raise a minimum amount of sponsorship for the Charity. Therefore you do NOT also have to pay for your own entry. You will need to have received a Charity approved confirmation of entry email from us to ensure you have a Charity Entry.
As you can appreciate we work with over 366 Affiliate Charity so cannot be seen to be donating towards any Charity specifically with regards to contributing to Entry Fees.
This is the amount of money the Charity you have chosen to run for, will expect you to fundraise in return for them giving you a 'free' entry to the race.
This is how much money you think you will be able to raise for a Charity if you are entering via a Standard Entry and choosing to fundraise for them. This is to give the Charity a rough indication of how much money you may raise.
You visit your 'My Details' account and unlink the Charity you have chosen initially. You can then choose to link a different Charity from the Affiliate Charity list.
Please contact your chosen charity directly to discuss this with them. Contact details can be found on their charity page on our website.
You need to contact your Charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another Charity.
Yes - you can sign up separately and then create a joint fundraising page on the fundrasing platform of your choice e.g. JustGiving or speak to your chosen charity.
You are more than welcome to fundraise for a personal cause rather than a charity. You should simply enter the event via the Standard Entry method.
No you will not be refunded your entry fee (please see our t's and c's), the best option here is to keep your own standard entry and fundraise for the charity directly by linking your entry to the charity within your My Details account.
You need to Contact the Charity you have your Charity Entry with, they need to withdraw you, once you are withdrawn you no longer have an approved entry. The only way you can get another Charity Entry is to reapply for a Charity Entry to the new Charity of your choice
Please contact your Charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before entering the event.
Your Event Information Pack will be available from within your My Details account 10 days prior to the event. We will let you know by email when your Event Information Pack is available within your My Details account.
Your Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your event number.
If you have pledged to fundraise for another charity in error you can amend your choice by logging into your My Details account and clicking the "Unlink entry from Charity" link next to your entry. Refresh the page and then you will see a new link appear "Click here to pledge to fundraise for an Affiliate Charity". You can then select your intended chosen charity from the drop down list.
While you reserve the right to withdraw your fundraising pledge going forward, please be advised that the charity you selected in error may have already incurred expense in providing you with a fundraising pack/charity running top etc. We would therefore ask that you carefully consider the implications of withdrawing your fundraising pledge before doing so. If you wish to discuss this with the charity you have selected in error before taking action, please contact them directly via their Affiliate Charity page on this website.
They are Official Charity to the Event so will always appear on the Running numbers regardless of which Charity you have chosen to run for.
No this is done via your chosen Charity.
You will need to contact the Charity directly, you will find the contact details within the event website under the Charities section.
The event is still scheduled to take place as planned. We are working closely with local authorities and emergency service partners on the advance planning of the event and will continue to follow advice and guidance given by the UK Government for the safe delivery of events.
As you know, it is outside of our control to say when events will be permitted to go ahead, we are continuing to monitor the developments relating to Covid-19 and its impact on events, and will keep participants updated with any developments, including the changing restrictions and measures that may need to be observed on event day. Full details of all measures and restrictions implemented at the event will be fully communicated to the Event Team via your personalised Event Team Information Pack at least 3 weeks prior to the event. Your manager will also be in contact to ensure that you have all the information and equipment you need to allow you to fulfil your role. The safety of our participants, Event Team, and delivery partners remain our top priority.
We, as organisers, understand the importance of early decision-making and that, like us, participants, the Event Team, and charity partners will need adequate notice of any changes, whether that be for organising work time, or travel, and that ‘last-minute’ changes aren’t helpful to anyone. We will endeavour to keep everyone updated regularly with any developments related to the scheduled event, and adopt early decision-making wherever possible.
