No, entries cannot be deferred towards future events.

If you have a medical condition that could cause you difficulties during or after the race, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.

No, if you have opted to withdraw from the event, your entry cannot be reinstated. We would therefore advise that you think carefully before withdrawing or transfering your place in the Supernova 5K event.

Yes. the Supernova events are all inclusive and we welcome entries from wheelchair and handbike users across all of our events. There are no separate wheelchair or handbike races, anyone entering the events will be included within the mass field for their respective race. Anyone taking part in a wheelchair or handbike must be self propelled for the entire race, therefore, participants in electric wheelchairs and individuals being pushed by a friend/colleague are not permitted on the course.

No, please click here for more information on transfers and withdrawals.

NO. We don’t allow runners to transfer their numbers due to health & safety reasons.

You can update your address, password and email by logging in to your My Details account.

You are entitled to a refund if you notify us within 14 days of completing your entry. Thereafter there is no refund. Please see the Terms & Conditions for further details. Entries are not transferrable to another runner.

To check your entry status log on to your My Details account.

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.

No. With thousands of runners entering our Supernova events across the year we can’t make exceptions to our online entry process.

Firstly, please check your spam. If you still can’t find it then please contact us using the contact form below. If you do find an email from us in your spam, please mark it as ‘not spam’ or as a ‘favourite’ to ensure that our communications get through to you.

You can enter up to 10 people at a time to any of our events by completing a group entry. If there are more than 10 of you in a group, you may wish to enter using our Corporate Entry system.

What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.

The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your My Details account, press the ‘My Orders’ tab at the top of the page, and print this page showing the payment for your entry.

When you create an entry for an extra runner, this also creates a separate My Details account for each runner. Details of how they can login and see their own entries can be found in their confirmation email.

There is no minimum/maximum age limit. We recommend that under 15s are accompanied to the event by a responsible adult. Any adult accompanying an under 15 to the event does not necessarily have to take part in the run. 

Click here to view entry categories and prices.

Entries for Supernova London, Bournemouth & The Kelpies are all open NOW!

Please note that if you have ordered a medal insert, this will be individually engraved with your name and time. These usually take 6-8 weeks to process post-event and will be delivered straight to your door, along with your medal insert holder.

If you have ordered any merchandise you will received this within three weeks of your order. Please note that overseas deliveries can take up to 2-3 weeks.

A full list of results will be published online on the results page of the event website following the 2015/16 races. Full and final results will also be made available to relevant parties for the purposes of verification for other events or for the updating of ranking systems.

The Bournemouth event is part of the Bournemouth Marathon Festival and has slightly different pricing/rules than the other events. Please visit the BMF website to find out more.

No

Baby joggers, baby strollers and wheelchairs, where the course route safely allows, are permitted on the course. Participants must begin the event during the official recognised starting times and in the interest of safety should start from the back of the group.

Yes, we would encourage you to take part in fancy dress! Why not visit our online shop for some ideas?

Yes. You are welcome to complete the course at your own pace, however, there is a maximum time limit of 1 hour associated with each event, this is very inclusive as even completing the route at a relatively slow walking pace will see you finish within 1 hour. If you plan to walk the whole distance we request that you allow runners to start in front of you.

YES. UKA rules state ‘The wearing of headphones, or similar devices, (other than those medically prescribed), is not permitted in races on any single carriageway road that is not wholly closed to traffic. This restriction does not apply to races held on dual carriageways provided that there are clear, structured separations between the separate carriageways. Competition Providers of races held entirely on roads closed to traffic may apply this condition where appropriate to local circumstances.’

No.

YES we can! Please click here to go to our transport page.

All standard entrants who registered with a UK address will have their running numbers posted out to them. All numbers should be received no later than the Thursday prior to your event.

Unfortunately you can’t guarantee it and we can’t move you into the same start pen HOWEVER if you select the same specific predicted finishers time then there is a high chance you’ll be in the same pen.

For detailed course info please visit each venue section of this website. You will be able to view routes and information relating to directions, parking and other useful info relating to the venue.

Runners are not permitted to move between pens; each runner has been individually allocated a pen based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

NO. These numbers are not meant to match up so do not worry!

First aid will be stationed at the venue and will provide first aid if required.

Supernova London starts at 7pm on Saturday 1st April 2017 at the Queen Elizabeth Olympic Park. Supernova Bournemouth starts at 7pm on Saturday 7th October 2017, by Bournemouth Pier. Supernova Kelpies 2017 takes place on Friday 10th Nov (8pm), Saturday 11th Nov (7pm) and Sunday 12th Nov (5pm). Please make sure you arrive 30 minutes before the run to take part in the warm up.

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

Please use the contact form below. Select ’event information’ and send us a detailed description of the bag and its contents and we will investigate for you.

The timing chip is disposable, you do not need to return it to us.

Full results can be found here. If you have a query with your result, please email us using the contact form below.

You will not have received a time if your chip was not worn on your race number as outlined in your Event Information Pack. If you lost, dropped or wore your chip incorrectly we will not be able to give you a time.