Entries are open now!

It is, however you need to create a separate ’My Details’ account for each runner and use a separate password for each entrant.

What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.

If you have two children, you will need to use your email address BUT use different passwords when you create each individual account. 

If you are having trouble logging into one account it maybe that you need to reset the passwords for each individual accounts.

If your surname has changed, please contact us using the form below and we can update this for you. This will be actioned within 14 days once the message has been received.

Your email address and password can be updated from within your My Details account, under the 'My Info' section.

Your contact number can be updated from within your My Details account, under the 'My Info' Section.

You can update your address details from your My Details account up until 3 months prior to the event date, using the 'My Info' section. After this date you will need to collect your race number from the Event Help Desk.

You can update your predicted finish time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point your start pen will be assigned and we will not be able to change your start pen position.

No. We do not allow runners to transfer between races for the health and safety of all our participants. Supplies are allocated per race, if we allow runners to move between races then one race would have over supply in one race and the under supply in another race. When organising a large scale running event race supplies (t-shirts, medals etc etc) are specific to the race and are organised and ordered months in advance. Please click here for more information on transfers and withdrawals.

If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.  

Overseas orders are sent via Royal Mail standard international post with no tracking information

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.

A carer, guide or any other runner in a support role is eligible for a free entry. However, they MUST set up their own 'MyDetails' account and create an entry into the relevant event. Once at the payment stage, email us using the Contact Us form at the bottom of this page, explaining your support role and we can manually approve your entry free of charge. This MUST happen prior to the entry cut off date or you will not be able to take part.

Please contact us using the entry form below explaining the issue you have experienced. If there is a problem that needs actioning we will do this so make sure you check back in to your My Detail's account within the next 14 days to check. You will not receive an email back from us.

You can update your expected completion time up until 3 months prior to the event date, under 'My Events' and then clicking on 'Alter Entry'. At this point, your start pen will be assigned and we will not be able to change your start pen position.

No, each runner must enter themselves and sign up to our disclaimer, privacy policy, terms and conditions.

Please go to your My Details Account and make sure you 'withdraw' from the Event as soon as possible. If this is close to the Event, your Race number may already have been sent so we need to know if you are NOT taking part.

Your 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.

You will need to log into their 'My Details' Account.  Their 'user' name will be the email address you used to set up their Account with, usually your own email address if you are the Parent. If you cannot remember the password you can request one at point of log in. Their Date of Birth is the unique identifier for their account.

Unless you have an approved entry into the Event which would come as a confirmation email you are not entered. We suggest you double check with your Bank to make sure the money has actually been taken out of your account and come back to us if this is in fact the case (use the contact us form).

We do not offer a waiting list, even if people pull out of the Event nearer the time we do not reallocate their running numbers.

No this is included as part of your Entry, however if you wish to order a medal insert, you can do so via the Event Website or during the entry process.

Please log into your My Details account via the Event Website, you will see within your account if you have an 'approved' entry, if so then you are entered and will be sent your running number nearer the Event. 

Make sure you have not created two 'My Details' Accounts, often a runner will log into a different My Details account showing no entry however has another 'My Details' Account that does have an approved entry. Make sure you are using the correct email address to log in.

No. We do not allow runners to transfer between races for the health and safety of all our participants. Supplies are allocated per race, if we allow runners to move between races then one race would have over supply in one race and the under supply in another race. When organising a large scale running event race supplies (t-shirts, medals etc etc) are specific to the race and are organised and ordered months in advance. Please click here for more information on transfers and withdrawals.

It may be the case that you have duplicate accounts on the system, and that one of the accounts has an incomplete entry. It may also be the case that you have used the same email address to register another runer who has an incomplete entry. As long as you log in to your account and can see that your entry is approved, then you know that you have an approved entry for the event.

The most likely reason is that you have multiple accounts setup with us with different passwords and you are logging into one of your accounts without an entry. Please contact us via the form below to recify this issue.

To withdraw your entry, please login to your My Details account and select 'withdraw' from the options listed underneath your entry.

It's a bespoke medal insert engraved with your name and official finish-time, which you fix to the recess on the back of your medal to create an everlasting memory of your achievement. You will receive your medal insert 4-6 weeks post-event.

No, you must enter the event through the online entry process beforehand.

Unfortunately there are no deferrments allowed after the Event Closing Date. You will need to access your Account and withdraw your entries if you are not going to be able to make Event Weekend. No dispensation for illness/Doctors Letters.

Our group entry system allows up to 10 people per 1 group entry. If you have more than 10 people in your group, you would be required to process further group entries to cover the remaining people in your group.

Unfortunately this is not possible.

To update your running club at any time, all you need to do is alter your information in the ’My Info’ section of your ’My Details’ account. 

Try typing the code in individually rather than copying and pasting, taking great care with regard to CAPS and spaces before and after. If it still doesn't work, please contact us using the form below.

Once you have contacted the team using our website contact form, this will be actioned within 21 days and the refund made to your Bank Account. Please therefore check your Bank account in the next week, should you not receive the refund within 21 days then please contact us again.

Please contact us via the website using the contact form,once received this will be actioned within 14 days and the duplicate account deleted.

If you are trying to enter from Spain, we are currently experiencing payment issues.

We have spoken to our payment provider and can confirm that if any money appearts to have been taken from your account it will be returned within the next few days.

In the meantime, could you please transfer the money for the entries direct into our bank account plus £5 to cover the international transaction charge. The details are: 

GSi Events Ltd

IBAN GB04ABBY09022210019940

SWIFT/BIC: ABBYGB2LXXX

Sort Code: 09-02-22

A/C Number 10019940

Santander

Once you have done this please send an email confirming you have made the payment. We will then approve you entry within a couple of days in receipt of your email so check your My Details Account we will not respond directly.

There is no discount available for this. For group entries you can either enter your group via our website or visit justrunning.com which allows your organisation to pay for and administer entries to your team.

Yes, but the password must be unique to their account. Each runner must enter themselves and sign up to our disclaimer, privacy policy, terms and conditions.

This is dependent on demand for each Race, please keep an eye on our Website/Social Media for updates.

No you do not need to have a dog to take part in the events.

Please can you make sure you check your spam or junk folder to see if the password reset email has been sent in there. 

No we do not offer any discounts.

Please click the 'Reset Password' link above the password box on the My Details login page. You will need to enter your email address and date of birth to reset your password.

Please double check the entry method you are using e.g Supernova 5K standard entries are for 16-64 year olds and concession entries is for +65 year olds

There is no affiliated/club fee for the Supernova Run. The reduced rate fee is for children and concessions.

We are fully PCI (payment card industry) compliant and all payments are collected on our behalf using a 'hosted payment gateway' provided by Paypoint (who are also fully PCI compliant). If you'd like more information on our systems, please visit https://advancedpayments.pay360.co.uk

You do not need to present a medical certificate to take part.

However, If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week. 

You can assume that this has been lost in the post and we will issue you with a refund. 

No, once entries are processed the name detailed on each entry is printed on the number. These details cannot be updated once your number is received.

No. We do not allow runners to transfer between races for the health and safety of all our participants. Supplies are allocated per race, if we allow runners to move between races then one race would have over supply in one race and the under supply in another race. When organising a large scale running event race supplies (t-shirts, medals etc etc) are specific to the race and are organised and ordered months in advance. Please click here for more information on transfers and withdrawals.

You can update your address details from your My Details account up until 3 months prior to the event date, using the 'My Info' section. After this date you will need to collect a replacement race number from the Event Help Desk on the day of youre event if you believe it has been sent to an old address.

No this is an on line company so please try and alternative payment card.

Your entry does not appear in the order section which is majoritivly for shop/merchandise purches, it appears in entries.

No there is no reserve list.

You will be able to collect a replacement Event Number from the Help Desk on the day of the event. The Help Desk is located at the Start Area near the Start Line. Please check your Event Information Pack in your My Details account for opening times and location.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

Unfortunately you can’t guarantee it and we can’t move you into the same start pen however if you select a specific time as your predicted finish time, there is a higher chance of being in the same pen than if you select a more commonly selected finish time, such as 30 minutes, or 1 hour.

All predicted times will be locked before the event date and therefore any updates must be completed in advance of this date.

No. These numbers are not meant to match up so do not worry!

Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.

There are no water stations on the course, but you'll be given a bottle of water once you cross the Finish Line! 

No. There is no tracking app available for this event.

Yes, of course! Please visit our Event Team specific website here: www.eventteam.gsi-events.com and let us know when you are available and how many of you there are.

Yes. But we do encourage runners to drop their bags at the bagggage truck, or hand them out to friends or family as much as possible.

If for medical reasons, you need to keep your backpack on the course, you may be asked to have your bag searched by security. Please take this time into account and arrive early enough.

Yes! We have several advertising opportunities available, please see the document by clicking on the link here. Please contact us using the form below and selecting 'Marketing/Sales' from the dropdown if you wish to purchase some of the listed advertising opportunities.

The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in.

Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. 

Yes, runners wear their own running kit during the race.  And they will receive finishers t-shirts, if they complete the race.

Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.

We stongly suggest that all runners wear appropriate footwear to complete our events. We do have a handful of emails about running barefoot and cannot accept any responsibility for injuries caused from running barefoot.

Unfortunately no it is not possible to choose a specific event bib number.

NO. Any person who participates in the event without a current official event bib number  officially assigned to him/her is subject to removal and disqualification from future events.

Please use the contact form available at the bottom of the 'Contact' page on the website and select from the relevant dropdown list.

YES! Please check out www.officialhotels.com for all your accommodation requirements, including hotels close to both the start and finish lines.

No, we don't allocate parking for the events.

Runners are allocated based on their predicted times.

There are up to a maximum of 12 start pens at each event. Sizes are determined either by the start team or in some circumstances, by the geography of the start area, e.g. street junctions, pedestrian crossings, etc. You will have primarily have been placed in a start pen based on your predicted time. To assist in posting out all numbers in time for the event, there is often more than one export of entries. This can result in a slight variant in positioning of runners once the second export takes place. But generally, runners are placed in the pens based on their given predicted time. 

Therefore it is important that you go to your allocated pen.

Runners sometimes move back a pen if they want to run with a friend. If you do this, it is imortant that you still place your bag on the Baggage Truck that corresponds with your own number. 

The colour Sequence at our events are as follows:

• Elite / Top Club (EMF Sunday / BMF Sunday only). Released first / closest to start line.


• White


• Red


• Yellow


• Green


• Orange


• Blue


• Pink


• Black


• Purple


• Gold


• Silver


• Bronze

Depending on the size of the event, we will not always use all of start pens above. Where there is more than one start line e.g. EMF Saturday / Kilomathon / SHM, we will use a different colour range at each start area. 

You can pick up a spare from the helpdesk at the event. Please bring evidence of your old running number with you.

No, this is not a problem. These two numbers are not supposed to match.

Please bring along your Confirmation of Entry Email along with Personal Photo ID & you can pick up a replacement number at the Help desk on Event Weekend.

Bring your confirmation email of your Event Entry plus Photo ID and pick up a new Race Number/Chip at the Event Helpdesk.

Please visit the Help Desk who will be able to provide another race number and / or baggage tag. 

Please visit the help desk to collect a replacement.

If you have any queries regarding your official photos, please contact Marathon Photos directly - https://www.marathon-photos.com/scripts/home

No, the event is all about the taking part. Everyone is a winner no matter how fast or how slow you go!

Event Numbers are dispatched separately and can arrive any time up until the day before your event. If event numbers don't arrive you will be able to collect a replacement Event Number from the Help Desk on the day of the event. The Help Desk is located at the Start Area near the Start Line. Please check your Event Information Pack in your My Details account for opening times and location.

Please bring along your confirmation email, either printed off or on a mobile device, as well as some form of ID.

No.  Anyone coming along to watch you at the race can do so without a ticket.

Please keep an eye on the shop, if items are out of stock as soon as stock is replenished, this will be updated on line and you will be able to order once again.

The event will start at the time indicated in your Event Information Pack and on the website.  After all the start pens have crossed the start line and the sweep vehicle has taken it's position at the back of the participants, the start line will be closed down and the timing mats switched off.  This is done to keep participants safe as often roads are reopened directly after participants pass through the area.

If you arrive late and take the decision to start and catch up with the rest of the participants, you do so at your own risk and must use pavements to do so as we cannot guarantee that the route will be safe until you are ahead of the sweep vehicle and join the mass of participants once again.

Please note that if you start after the start has been closed down, you will not receive a "chip time" however if you cross the finish line before it is closed down then you will be awarded a "gun time".  Unfortunatley it is not possible to award a chip time to those who decide to start late. 

Sorry no, head torches are part of the event experience and distributed at the start line. We are unable to provide these to entrants who do not take part in the event at a later time.

No, this is not possible.

Yes you can. This will be available for you to access from within your Event Information Pack. This will be available to download from within your My Details account around 6 weeks prior to the event.

If you would like to be part of the Event Team who deliver the event, please go to www.eventteam.gsi-events.com to register your interest and one of our team will get in touch with you to see which role would suit you.

Full results can be found by logging into your MyDetails account on the website. If you have a query with your result, please email us using the contact form below.

Marathon Photos will be at Supernova Kelpies however unfortunately there will be no official photos taken at Supernova London.  For Supernova Kelpies, you can view and download your photos from www.marathon-photos.com

Sorry no, medals and finishers goodybags are a mark of achievement of finishing the event so it would not be fair to those that completed the full distance.

Each medal insert is individually engraved with your name and time. It usually takes 4-6 weeks post-event to receive your medal insert in the post. Medal Inserts dispatched to Overseas participants can take significantly longer.

You will still receive your medal on the day of the event! 

Your information is sent to our engraver approx 1 week after the event.  Your medal insert will be posted to the address that is showing in your 'My Details' account at this time. 

For some events there will be a high volume of lost property which have been handed in or found.  If we have found some property which is identifable to you we will contact you to arrange this being returned to you. If your item doesn't have your personal details on it, you can use the contact form on the website to give us a description of what you have lost and we will search through our lost property to check if it has been found and arrange the return to you.

Whilst Supernova is a timed event, the nature of the event is for friends and family to spend an evening together doing something different and having lots of fun doing so therefore it is not treated as an athletics event.  By chip timing everyone, we can make sure that no-one gets lost in the dark!  As the event is not an athletics event it is not recognised by Scottish and UK Athletics therefore the results will not show on the Power of 10 or Run Britain websites.  Everyone is a winner no matter how fast or slow you go!

This depends on whether you are running on your own standard place OR a charity place, there are two options. Option One – Purchase Your Own Place: You would set up your Just Giving page and choose to raise funds for two charities as you wish. Option Two – Charity Place: If you choose a charity place you can only enter and raise funds for one charity, the charity purchases and pays for your place and it is not possible for this to be split between two charities.

Although lots of participants take part and raise money for hundreds of different charities, you can choose to take part yourself without being linked to a charity.

If you applied for a charity entry and you have received notification that your application has been declined, there are 2 main reasons this may have happened.

1. The charity you wish to run for must review and approve your application within a set timeframe or your application will expire. Please contact your chosen charity directly to discuss this with them if you think this may have happened.

2. Your chosen charity may have chosen to decline your application on this occasion. This may be for a number of reasons and factors. Contact your chosen charity directly to discuss this with them or consider applying for a charity entry with another charity.

You need to inform your Charity directly and get them to withdraw your entry. As long as standard/late entries remain open, you can then purchase an entry directly and still raise funds for the Charity directly. You can still link your entry to your chosen Charity during the entry process.

You can do this either way but if you do it via our Website, your page will then be linked to both our Event and your 'My Details' Account.

No - you need to make sure you enter the Event via our Website and you will only be entered if you receive a 'confirmation' email to tell you, you are an 'approved' entry. If in doubt, please contact your Charity directly to get clarification.

Not every Charity offers this, contact your Charity directly using the Charity information page from within the Event Website, found under the 'Run For Charity' section.

If the Charity you are raising funds for is not an Affiliate Charity of the Event, that is all absolutely fine. However, you will not be able to link your chosen Charity to your 'My Details' Account and you will need to set up your Just Giving page from within the JG Site directly.

Your chosen charity should contact you directly in due course to organise this but if you are concerned please contact your charity to discuss. You can find contact details for your charity via their "Affiliate Charity" page on this website.

Yes.

If you enter via a Charity Entry this means the Charity have approved you to run for them, meaning you do not have to pay for your entry but you need to raise a minimum amount of sponsorship for the Charity. Therefore you do NOT also have to pay for your own entry. You will need to have received a Charity approved confirmation of entry email from us to ensure you have a Charity Entry. 

As you can appreciate we work with over 366 Affiliate Charity so cannot be seen to be donating towards any Charity specifically with regards to contributing to Entry Fees.

This is the amount of money the Charity you have chosen to run for, will expect you to fundraise in return for them giving you a 'free' entry to the race.

This is how much money you think you will be able to raise for a Charity if you are entering via a Standard Entry and choosing to fundraise for them. This is to give the Charity a rough indication of how much money you may raise.

You visit your 'My Details' account and unlink the Charity you have chosen initially. You can then choose to link a different Charity from the Affiliate Charity list.

Please contact your chosen charity directly to discuss this with them. Contact details can be found on their charity page on our website.

You need to contact your Charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another Charity.

You need to contact your Charity directly in order for them to 'withdraw' your entry. You will then be free to apply to run for another Charity.

Yes - you can sign up separately and then create a joint fundraising page on the fundrasing platform of your choice e.g. JustGiving or speak to your chosen charity. 

You are more than welcome to fundraise for a personal cause rather than a charity. You should simply enter the event via the Standard Entry method.

Please contact your Charity as soon as possible to discuss this with them directly as they will need to withdraw your entry on your behalf. Please note that you cannot defer your entry to the following year; you would simply need to begin the entry process from scratch when entries for the next year open. Your charity will incur a fee for the withdrawal of your Charity Entry so please do think carefully before entering the event.

If you have pledged to fundraise for another charity in error you can amend your choice by logging into your My Details account and clicking the "Unlink entry from Charity" link next to your entry. Refresh the page and then you will see a new link appear "Click here to pledge to fundraise for an Affiliate Charity". You can then select your intended chosen charity from the drop down list.

While you reserve the right to withdraw your fundraising pledge going forward, please be advised that the charity you selected in error may have already incurred expense in providing you with a fundraising pack/charity running top etc. We would therefore ask that you carefully consider the implications of withdrawing your fundraising pledge before doing so. If you wish to discuss this with the charity you have selected in error before taking action, please contact them directly via their Affiliate Charity page on this website.

They are Official Charity to the Event so will always appear on the Running numbers regardless of which Charity you have chosen to run for.